Privacy Policy

Effective Date: September 2026

At SOLOBO, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or purchase from www.solobowear.com.

1. Information We Collect

When you place an order, contact us, or use our website, we may collect information such as:

Full name
Phone number
Email address
Delivery address
Order and purchase details
Customization details such as jersey name and number
Payment and transaction information
Information you provide when contacting our customer support

We may also automatically collect certain technical information, such as your IP address, browser type, device information, and website usage data.

2. How We Use Your Information

We may use your information to:

Process and deliver your orders.
Contact you regarding your order.
Process payments and refunds.
Handle returns, exchanges, and customer support requests.
Process customized orders.
Improve our products, website, and services.
Send promotional offers or marketing communications where permitted.
Prevent fraud, misuse, or unauthorized activity.
Comply with applicable legal requirements.

3. Payment Information

Payments may be processed through third-party payment providers. SOLOBO does not intentionally store complete credit/debit card details on its own systems when payment is processed through a third-party payment gateway.

Payment providers may collect and process payment information according to their own privacy policies.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers when required to operate our business, including:

Courier and delivery partners
Payment service providers
Website and technology service providers
Customer support or business service providers

These parties receive only the information reasonably necessary to provide their services.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to:

Keep the website functioning properly.
Remember preferences.
Understand website usage.
Improve customer experience.
Measure advertising and marketing performance.

You may control or disable cookies through your browser settings, although some website features may not work properly as a result.

6. Marketing Communications

If you have provided your contact information, SOLOBO may occasionally send information about new products, offers, promotions, or other updates.

You may request to stop receiving promotional communications at any time by contacting us or using the available unsubscribe option.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain customer information only for as long as reasonably necessary to fulfill orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and comply with applicable legal obligations.

9. Children's Privacy

Our website is not intended for children who are not legally permitted to make purchases. We do not knowingly collect personal information from children for the purpose of making unauthorized purchases.

10. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and payment or delivery services.

SOLOBO is not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

11. Your Privacy Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information held by us.

To make a privacy-related request, please contact us using the details below.

12. Changes to This Privacy Policy

SOLOBO may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

Any updates will be posted on this page with a revised effective date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

SOLOBO Website: www.solobowear.com

Email: support@solobowear.com

Customer Support: WhatsApp, Facebook, or Instagram